Lead of FX IT Support, Asia

As a Lead of FX IT Support Asia in a dynamic and demanding environment, you will support market activities primarily for Front Office users based in Singapore, Hong Kong, Korea and across APAC. You will address functional and technical issues impacting pricing, electronic market contributions, negotiations, and STP booking, while also being exposed to risk and P&L considerations.

        Your key responsibilities will include:

• Ensuring the operational stability and availability of the Forex trading and booking application.
• Maintaining strong relationships with global Forex support teams, local helpdesk, IT development, infrastructure, and project management teams to ensure business continuity.
• Communicating with users to provide regular updates on incidents, requests, and enhancements, while tracking their status.
• Identifying areas for improvement and proposing transformations of existing processes for both business operations and production services.
• Mentoring and training junior support staff to enhance team capabilities.
• This is a hand-on support role requiring technical skills.
• Show accountability for issues and topics in FX chain by troubleshooting, cooperating with relevant teams and providing solutions 
• Develop stronger production monitoring methodology and automate process for continuous improvement
• Manage prioritization of issues, and work closely with various teams like infrastructure, application development team to analysis and resolve root causes
• Conduct clear incident communication, timely follow up on post mortem, and challenge for target solution
• Responsibility can be adjusted depending on candidate profile

The successful candidate is expected to operate with a high degree of autonomy while collaborating with team members to deliver required activities. This includes coordinating with IT department members and other business units, infrastructure, and external platforms. The role may involve engaging in project activities to enhance production services or collaborating with larger teams (typically in-house developers) for the implementation and handover of projects into live service.

Academic Background And Certifications, Experience

• Extensive experience working in IT in Technology solutions facing the Front office in the banking industry, for Forex markets.
• Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Experience working in high-pressure environments.
• A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup.
• Willingness to learn and adapt to various technologies and methodologies.
• Familiarity with Forex cash products; knowledge of Rate products or Options is preferred.
• Prior experience in large scale global application support or/and Development and strong experience in working with teams in remotely locations, particularly for Forex markets.
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
• Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
• Ability to work in a team environment
• Self-motivated and delivery-focused individual
• Board knowledge in both pre-trade and post-trade activities, and Ability to understand the big picture - can step back and understand the context of problems and react accordingly
• Proven written and verbal communication skills at business writing level, and develop long lasting relationships with all levels of management
• Functional knowledge and work experience in OTC FIC derivatives, especially in FX Cash and Options will be preferred

Technical skills

• Proficiency in Windows and Unix/Linux operating systems.
• Experience with SQL databases (Postgres, Oracle, Sybase).
• Understanding of trading processes, including FIX connectivity, order management, pricing, and market making.
• Familiarity with ITIL framework processes for incident and problem management.
• Knowledge of observability and monitoring tools (e.g., ELK, Grafana).
• Understanding of object-oriented programming languages such as C# .NET and Python is a plus.

Behavioral Skills

• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Innovation - Simplification: I make things & ideas simple
• Responsibility - Risk awareness: I am constantly on the lookout for risks
• Responsibility - Performance: I strive for high performance
• Commitment - Sustainability: I strive to develop my skills and knowledge

We regret to inform that only shortlisted candidate will be notified.

Our Culture: 

At Société Générale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Hybrid Work Environment:

Société Générale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

Department Description:

The aim of the Global Banking Technology & Operations unit (GBTO) is to deliver day-to-day services to GBIS Business Units and their clients. The IT teams within GBTO translate ideas into action by combining the strength of expertise in IT with a deep understanding of investment banking. While the OPER teams are in charge of processing and controlling transactions initiated by the GBIS business lines.

Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is responsible for providing business units with their Information Systems. Based in Singapore, one of Asia’s leading financial marketplaces, you will join the Fixed Income & Currencies (FIC) FX Support team, which serves as a proximity business support unit for the FIC FX activities in the region.