Lead Service Analyst

PROFESSIONAL SUMMARY

Result-oriented Major Incident Manager with 10 plus years of experience in IT service management, incident management, and critical issue resolution. Proficient in French, with strong expertise in IT infrastructure, ensuring robust service delivery in complex environments. Skilled in implementing ITIL practices, coordinating cross-functional teams, and driving service excellence to meet organizational goals.

CORE COMPETENCIES

• Incident Management: Expertise in managing and resolving critical incidents to minimize downtime and impact on business operations.
• IT Infrastructure Knowledge: Solid understanding of network architecture, servers, databases, cloud platforms, virtualization, and monitoring systems.
• ITIL Framework: Advanced understanding of ITIL processes, including Incident, Problem, and Change Management.
• Bilingual Communication: Fluent in French and English, adept at managing stakeholder communication in bilingual environments.
• Collaboration: Skilled at coordinating cross-functional and multicultural teams to ensure seamless issue resolution.
• Reporting & Analysis: Adept at preparing RCA reports and trend analysis for management insights.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities
 and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT
 activities), our work environment and in our responsible practices for environment protection.