Onboarding Case Lead

Client Onboarding & Case Ownership
•    Act as the central point of contact for external clients and internal stakeholders for all onboarding‑related matters.
•    Maintain full ownership of onboarding cases from initial document collection through to final validation.
•    Identify applicable KYC requirements, assess information received, and perform client risk analysis, including AML considerations.
•    Provide final validation of KYC analysis and client risk assessment in line with policies and procedures.

Stakeholder Management & Prioritisation
•    Lead the prioritisation of onboarding requests, including facilitation of prioritisation meetings with dedicated representatives from each business line.
•    Advise Front Office and clients on SG’s KYC requirements, clearly articulating the regulatory rationale for requested documentation.
•    Manage ongoing communication, progress updates, and issue resolution across all key stakeholders.

Data Quality & Governance
•    Ensure the relevance, accuracy, and consistency of client data, including client descriptions and categorisation attributes, across Group systems.
•    Be accountable for the proper management of KYC files and client records within internal information systems.
•    Ensure cases are delivered within agreed SLAs while maintaining the highest quality standards.

Operational Excellence
•    Monitor personal and pipeline performance to ensure weekly productivity targets are achieved without compromising quality.
•    Work closely with outsourcing partners, setting priorities aligned with business expectations and agreed service levels.
•    Challenge non‑standard or urgent requests by balancing risk, profitability, and regulatory requirements.

Risk Escalation & Continuous Improvement
•    Identify, report, and escalate blocking, complex, or high‑risk cases to Front Office or Compliance, with clear action plans and transparency.
•    Contribute to strategic initiatives including automation, digitalisation, and process transformation by liaising with global, regional, and local project teams.
•    Provide regular visibility to local and regional management on progress, risks, and improvements.

•    Proven experience in KYC / Client Onboarding within a Corporate and Investment Banking environment.
•    Fluent in English and Japanese; additional languages are an advantage.
•    Strong understanding of AML, PEP, Sanctions, and Embargoes risks and regulatory expectations.
•    Experience managing multiple stakeholders and handling complex or time‑critical onboarding cases.
•    Excellent verbal and written communication skills, with the confidence to handle challenging client discussions professionally.
•    Strong organisational skills with the ability to prioritise effectively in a fast‑paced, high‑pressure environment.
•    Demonstrated ability to work collaboratively, contributing to collective team success.
•    Adaptable and solutions‑oriented mindset, with the ability to respond quickly to changing business needs.
•    Client‑centric with a strong sense of service and accountability.
•    High level of attention to detail, resilience, and professionalism.
•    Comfortable operating in a demanding, regulated environment with changing priorities.
•    Other tasks or projects assigned from time to time.

 Behavioral Skills

•  Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Innovation - Change management: I support change
   

OUR CULTURE: 
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

DIVERSITY, EQUITY & INCLUSION (DE&I):
Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our vision: 
•     Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
•     Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
•     Engage our community and marketplace, and position the organization to meet the needs of all its clients
Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

About Global Banking Service Unit

The ambition of Global Banking Service Unit (GBTO) is to deliver Technology and Operations excellence in our day-to-day services to Global Banking and Investor Solutions (GBIS) Business Units and their clients.

We follow market activities, 24h/24h, in real time, from Hong Kong to Montreal. We manage the customer lifecycle and develop solutions to control the Bank's risk and protect our businesses.

To meet evolving client needs and market requirements, as well as anticipating technological advances, our role is to accelerate and support the transformation of GBIS activities. GBTO is at the very heart of this technological and operational.