Operation Support Analyst

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

The   application is used as a central point in the distribution of issuance and life-cycle events for financial products to a big variety of external providers (WMDaten, DerivateXXL, Clearstream, ...) in a variety of forms (REST, SFTPs, SMTP protocol...)

·       We are constantly expanding the scope of products, events & providers to which we are connected thus the application is constantly evolving.

·        The application is in full developement ownership in Bucharest and we are in direct contact with the business located in Frankfurt.

·       The application is build based on microseservices architecture, containerized with Docker and orchestrated by Kubernetes.

Specifically, you will be required to:

• Involved in level 1/2 production (and non-production) environment monitoring, incident resolution, troubleshooting and requests handling
• Provide thorough and clear analysis to unblock and assist the business on functional topics and technical issues
• Manage requests and incidents coming directly from users or other support teams; escalate the incidents to the appropriate development team when required
• Take in charge all special business requests on applications managed until its resolution
• Contribute to crisis special set up in case of major IT incident
• Liase with relevant IT teams regarding new functional and technical enhancements
• Document incident patterns and solutions/workarounds to solve them
• Participate in all the testing phases to validate the deliveries before production
• Ensure the quality of the deliveries and make sure no regression gets into production

·       You have an University diploma

·       Knowledge/experience in the Finance industry

·       Desire to understand & learn more about financial products

·       Desire to go deeper on technical subjects (log parsing, database querying, APIs usage, ...)

·       Knowledge of SQL or desire to learn

·       Reactivity, anticipation of needs and curiosity

·       Good communication skills & ability to summarize key messages

·       Client-driven approach & service oriented

·       Good command of English, both written and spoken with the ability to participate in English-only meetings

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events; 
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.