Responsibilities
- Project Management: act as a project manager in Operations’ area being responsible for new projects proposals, coordination of execution with operations’ teams of ongoing projects, materials, and reports preparation as well as presentation of results.
- Process mapping / workflow creation: map existing processes in Operations area, to identify opportunities of improvements and efficiency gain. Discuss with Head of Operations to define the processes/departments order of priority to act.
- Control the improvements implemented in Operations’ area, indicating clearly the timing reduced in each activity/process. Create KPIs to present to Senior Management.
- New Products Committee: act as focal point of the Operations area on the committees, being responsible for mapping the new product’s process and preparing formal documentation.
- New deals/demands with business (front-office): participate along with Operations area’s middle managers in discussions, map all impacts and track deliveries until conclusion.
- Operational Risk: Advise Operation’s area middle managers on how to prepare, teach when necessary and organize/consolidate all materials for Head of Operations sign off on all RCSA / Blueprint.
- Policies: create and maintain transversal policies among Operations and other areas of the bank.
- KRI/KPI: perform data analysis, oversee indicators production, challenge the information produced by the teams, participate in the optimization and cost processes with IT.
- Operational incidents: be responsible for tracking all incidents and understand the details by having contact with Operations area’s middle manager. Ensure that the actions plans are being made and act when necessary.
- Audit: central point of contact of Operations’ area, act on recommendations and action plans.
Profile required
- Fluent English
- Previous experience of 8-10 years in Operations or similar areas
- Strong knowledge in banking products
- Knowledge in data analytics and project management (desirable)
Business insight
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.