Operations Manager GTPS

 Within the Société Générale Group, GTPS offers a complete and integrated range of services based on the expertise of Transaction Banking and Payments Services. GFL is the flow management department within GTPS and it ensures the proper execution of payment flows (transport/control) on behalf of the Société Générale Group.

The GFL teams guarantee, for all entities, the smooth flow of all financial transactions, whatever they may be, representing more than 600 billion euro equivalents processed daily in the applications.

What you will do:

Operational and strategic responsabilities

• Your focus will be to understand very well the IT support activities challenges and the approach with our commercial teams, based on the past experiences and expertise (managing activities as Web banking tools support, testing support, banking protocols and offers support, etc.)
• You’ll be required to bring a managerial structure and reinforce the local leadership focusing especially on costumer support topics.
• You will be responsible for managing, controlling, preparing and escalating risk within the scope of your position.
• Enhancing the customer experience by promoting the use of self-service tools and drive adoption of digital self-care solutions.
• Participate in change management and supporting operational teams during all the phases of the activity.
• Handle escalations and sensitive client interactions (be the SPOC for all local teams), with a focus on timely resolution and maintaining service quality.
• Supervising the transition of new activities within the GTPS department, ensuring that all legal norms/requirements at the company level are respected: contracts, SLAs and work procedures.
• Managing the relationship with the clients/partners and their expectations, according to the defined governance.
• Adapting the resources to the workload in a proactive manner;
• Contributing to the efficiency of the team and to its good organization, aligned with the GTPS strategy;
• Proposing and contributing to continuous improvement initiatives, including automation, optimization and industrialization of the processes;

People Management Responsibilities

• Manage and lead a team, you will be their N+1 so you will guide, instruct, support your team members.
• You will be responsible for team development in terms of individual, people development and team working skills.
• Plan and follow-thorough team activities , support in overcoming blockers, prevent delays.
•  Understands the scope of projects team members are part of or lead and help tackle challenges functionally
•  Ensures relevant professional growth through L&D yearly plans
•  Has regular connects with team members (121, team meetings)
•  Involved in building the team, recruitment process and performance management aspects
•   Ensure team’s time-tracking and budget monitoring for the tools supported (forecast/landing plan/cost optimization);

• Overall 5-7 years of experience in people management and managing support/customer support activities

• Nice to have: financial and cash management knowledge/experience

• Excellent communication skills across all levels and formats, leadership and team management skills

• Excellent stakeholder management, customer-centric mindset, high autonomy and engagement skills;

• Strong interpersonal and communications skills to build/ maintain ongoing business relationships;

• Ability to work in cross-cultural setup and matrix organization structure;

•  Solid organizational and time management skills with proven experience in working in parallel on several projects/

  transitions.

• Languages: Fluent in English and good level of French(B2+/C1)

Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• work schedule 9:00-17:00 & flexible working environment (hybrid); 
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.