Private Banking Assistant – 12 Month FTC French Speaker

Description of the Business Line or Department 

The Commercial Department is responsible for the profitable management and the strategic direction of the Private Banking Teams in the UK, CI and GIB. Our Commercial strategy focuses on four main areas:

·       Domestic

·       KCIS Key Client & International

·       French Nexus

·       B2B clients

…all supported by our Business Development, Client Services and Onboarding Teams.

The wider Commercial team strive for the best in class service to our clients to ensure good client outcomes, in addition to building new networks with a strong focus on new client acquisition, ensuring a strong risk management culture in partnership with wider business areas.

Summary of the key purposes of the role

The purpose of the Private Banking Assistant role is to be part of the Client Service Team (CST) supporting the Private Bankers. It is a vital link between Clients, Private Bankers and Support Services from initial client introduction and throughout the life of the relationship.

The Private Banking Assistant will ensure on behalf of their Business Unit that all aspects of the Client’s experience with Kleinwort Hambros are dealt with in a professional, accurate and timely manner including:

·       Be part of the CST supporting Private Bankers and Wealth Planning Specialists who are focused on one or more segments, managing and retaining client relationships with high net worth individuals.

·       Actively assisting in developing the clients relationships to their full business potential

·       Maintenance of the operation capabilities of the existing accounts (i.e static data)

Summary of responsibilities 

·       First point of contact for client activity including transactional activities, operational issues, queries or service issues

·       Work as part of the CST, supporting the private bankers to ensure a high standard is delivered to the client

·       Provide administrative support to private bankers, complete required paperwork and record maintenance, assist with the administration of various client reviews, respond to client enquiries and provide administrative co-ordination with all area of the bank, and where necessary, the wider SG Group entities

·       Use time effectively, balancing personal commitment with the use of other resources to deliver a high quality of service

·       Coordinate meetings, diaries and attendance at relevant meetings, including attending those were assistance is required with meeting notes and other duties

·       Maintain excellent professional standards through appropriate training and development and keep up to date with developments in the marketplace

·       Work effectively and successfully within the team and corporate framework

·       Perform all duties in accordance with the principles outlined in the SG Code of Conduct, as well as the policies and procedures relevant to your responsibilities to ensure that you adhere to a culture that treats clints fairly and focusses on the long term sustainability of client relationships

·       Fully respect SG group policies and procedures defined locally, t PRIV and Group level, in order to control operational risks

·       Application of IMMUNE and FORCE rules

·       Working in line with KH standards

·       Liaising with product providers where applicable to obtain / provide the required information

·       Develop and maintain collaborative relationships across the functions

·       Raise suggestions with line manager regarding potential efficiency / service level enhancements where applicable

·       Seek management advice in case of any doubt

·       Client Engagement and meeting co-ordination

·       Manage incoming client requests or communications via email, calls and referrals

·       Schedule / track annual review process y banker within Team, initiating review if changes to a clients’ situation warrants a record refresh

·       Schedule and prepare for client meetings / calls at banker’s requests – including investment schedules and meeting packs

·       Track all incoming client queries along with actions arising from client meetings and calls

·       Respond to all client valuation, statements or audit requests

·       Track routine client reporting processes and escalate with bankers as necessary

·       Ensure all client engagement documentation is recorded appropriately on client files within strategic archive

·       Client Service Management

·       Obtain reports for all clients within the team on issues arising at client touch points outside of Private Banking

·       Monitor key processes and client service levels for all clients within the team, validating compliance time and quality targets

·       Co-ordinate all client service remediation activities, including calls and letters to clients

·       Client Documentation Management

·       Validate up to date client procedures and documentation from business Assurance, operations, Compliance or Legal

·       Drive the documentation process for: client take on, client closure, client death, new account set up, closure of dormant accounts, trust estate processing, portfolio creation stock transitions and transfers, manage client file details and ensure remediation of all incomplete KYC data

·       Client Transaction Execution Initiation (ensuring regulatory compliance)

·       Stock transitions/transfers in and out within portfolios

·       Money transmission, standing order and payment processing – all following client instruction and including engagement on sanctions checks

·       Monitoring of client debit / credit balances and taking appropriate action where necessary

·       Monitoring of client portfolio holdings on internal systems

·       Adherence to call back procedures

·       Supporting administration of client Execution only activities

·       Perform all duties in accordance with the principles outlined in the KH Code of Conduct, and the SG Code, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that focuses on the long-term sustainability of client relationships and delivers good outcomes to retail clients