Process Capabilities Lead

The Process Capabilities Lead is responsible for managing a team of process experts in back office/compliance area, in accordance with the direction and strategic processes of KYU. The process expertise team is responsible for stabilizing the expertise level within processes in different maturity stages (process in transition and mature processes). The team is part of a support functions structure with high interaction with Quality Assurance and Operations Management teams.

Specifically, you will be required to:

• Contribute, together with the Know Your Customer management team, to the definition of the department's strategy regarding the maintenance or improvement of the quality of the delivered services;

• Lead definition and implementation of knowledge transfer strategy for processes in transition. Provide client support with associated expertise within knowledge management area;

• Coordinate knowledge level regular assessments for stable processes and processes with performance issues and create/customize a relevant action plan, in collaboration with operational team managers;

• Support for the management team in client conversations related to learning methodologies, knowledge gaps assessment and action plans definitions as per identified issues;

• Continuously look for optimization opportunities of the learning curve for processes with high resources fluctuations (frequent transition of new activities, attrition, etc.);

• Act as compliance senior expert while supporting team members identify and implement best practices within compliance knowledge management area;

• Perform people management related activities (recruitment, performance management, workload balancing, expertise sharing, etc.);

• Ensure the quality of service and the achievement of objectives;

• Facilitate and support the efficient collaboration between the team and the operational, Quality Assurance and Continuous Improvement teams in order to identify opportunities for process optimization (standardization, optimization, productivity increase, quality improvement, cycle-time shortening, etc.);

• Ensure an efficient communication between operational teams and client representatives related to process expertise topics.

• Previous experience and knowledge in Banking/Compliance;

• Minimum 2 years of relevant experience in team management (preferably SME seniority level);

• Good command of French (min. C1 level) and English (min B2 level);

• Previous experience in knowledge management and/or process management;

• Previous experience in query management;

• Knowledge/experience in training framework creation/implementation;

• Spirit of initiative and self-motivation, ability to work autonomously;

• Dynamism and maturity;

• Effective interpersonal skills in an multicultural environment;

• Excellent negotiation skills.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & hybrid model;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.
 We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.