PROCESS COORDINATOR

He/She acts as an expert within the France Training team, maintaining the work quality at a high level and in compliance with the agreed KPIs, preventing operational risk, offering support to the other team members and maintaining a good client relationship.

Main responsibilities:

Operations:

·          Excellent knowledge of process and work procedures on his/her perimeter (including the dispatch and classification cell)

·          Ensures that the team knows and respects the work procedures, process flows and that it is aware of the KPIs established with the client

·          Checks the demands received processed by the team and gives constructive feedback based on Quality check criteria

·          Understand the operational difficulties faced by team members and supports them in identifying solutions

·          Raises awareness of process changes as well as ensures that all team members have the same understanding

·          Follows-up the quality indicators established with the client

·          Organizes and participates to weekly operational committees with the client

·          Ensures weekly / monthly reports are delivered to the team in accordance with established procedures and deadlines

·          Reports incidents and implements solutions to prevent them, provides constructive feedback for operational errors and risk prevention

·          Optimizes the processes in order to exclude non-value-added tasks and to improve production

·          Organizes process improvement workshops and problem detection workshops

·          Project involvement: process improvement, new activities, standardization and mutualizing project

·          Acts like a backup for the team leader

Skills and knowledge:

·          French – B2-C1; English – B2

·          Good knowledge of MyLearning (Catalogue, Proxy enrollment, Session management and Custom Reporting sections; core emails; markers & custom fields; etc. )

·          Good knowledge of Neocase setup (templates, TAT, etc.) and advanced functionalities

·          Good knowledge of Mandarine

·          Excellent knowledge of MS Office (Word, Excel, PowerPoint,  Outlook)

·          Minimum 2 years’ experience in training distribution

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. 

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! 

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

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We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.