Quality Assurance Analyst

The Quality Assurance Analyst will check on the files analyzed/KYC Reviews produced by the analysts from operational departments/local agencies and monitors the level of performance of the processes, operational teams and analysts.

Specifically, you will be required to:

• Produce the performance report for each process/team/analyst;
• Lead the creation of action plans by identifying corrective and preventive actions together with the Team Leaders/ Process experts/Client Partner POC, aiming to resolve all quality issues and prevent subsequent occurences;
• Identify risks related to the non-performance of the KPIs agreed with the client and proposes mitigation plans;
• Based on the control results, identifies quality improvements opportunities for KYC (Know Your Customer) activities;
• Contribute to maintaining or improving the quality level of Know Your Customer operations by formulating proactive solutions, collecting and analyzing quality data;
• Monitor the efficiency, effectiveness and progress of the implemented solutions;
• Actively contribute to the preparation of analyses and presentations for the client, participating in meetings dedicated to quality control;
• Perform sample extraction for quality assurance based on risk criteria, ensuring targeted and effective review processes.

·       Positive attitude and a cooperative person;

·       Experience in process analysis, continuous improvement;

·       Basic knowledge of LSS/Agile/CAPA methodologies;

·       Good command in French & English (French B2, English B1);

·       Very good effective communication skills both written and oral;

·       Able to work in high pressure environment;

·       Excellent analytical skills;

·       Work experience in retail banking sector is a plus;

·       Very good attention to details;

·       Risk orientation skills.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating. Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events; 
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!