Service Delivery Manager

Key Responsibilities

• Role Overview

• The Service Delivery Manager is responsible for ensuring high-quality service delivery to clients, managing service operations, and maintaining strong client relationships. This role ensures that IT services meet customer expectations and align with organizational standards.

• Key Responsibilities

• - Manage end-to-end service delivery operations
  - Ensure adherence to SLAs and KPIs
  - Act as the primary point of contact for clients, stakeholders
  - Drive continuous improvement initiatives
  - Manage incident, problem, and change processes
  - Provide regular reporting and insights to stakeholders
  - Coordinate with cross-functional teams

• Skills & Competencies

• - Strong communication and stakeholder management
  - Problem-solving and analytical skills
  - Leadership and team management
  - ITIL/Service Management knowledge
  - Ability to handle escalations effectively

• -Understanding of O365 services.

• Qualifications

• - Bachelor’s degree in Engineering, IT, or related field
  - Relevant experience in service delivery or IT operations
  - ITIL certification (preferred)

• Experience

• - 8–12 years of experience in IT services
  - Proven experience in managing service delivery teams

Key Responsibilities

• Role Overview

• The Service Delivery Manager is responsible for ensuring high-quality service delivery to clients, managing service operations, and maintaining strong client relationships. This role ensures that IT services meet customer expectations and align with organizational standards.

• Key Responsibilities

• - Manage end-to-end service delivery operations
  - Ensure adherence to SLAs and KPIs
  - Act as the primary point of contact for clients, stakeholders
  - Drive continuous improvement initiatives
  - Manage incident, problem, and change processes
  - Provide regular reporting and insights to stakeholders
  - Coordinate with cross-functional teams

• Skills & Competencies

• - Strong communication and stakeholder management
  - Problem-solving and analytical skills
  - Leadership and team management
  - ITIL/Service Management knowledge
  - Ability to handle escalations effectively

• -Understanding of O365 services.

• Qualifications

• - Bachelor’s degree in Engineering, IT, or related field
  - Relevant experience in service delivery or IT operations
  - ITIL certification (preferred)

• Experience

• - 8–12 years of experience in IT services
  - Proven experience in managing service delivery teamss.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating? 
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.