Software Engineer - Spark/Scala
Responsibilities
- Incident Management & Resolution
- Lead and coordinate the resolution of high-priority incidents (P1/P2) ensuring minimal business impact.
- Perform detailed Root Cause Analysis (RCA) and document findings for recurring issues.
- Ensure incidents are logged, tracked, and resolved within defined SLAs.
- ITIL & ITRM Process Adherence
- Apply ITIL best practices across Incident, Problem, and Change Management processes.
- Support IT Risk Management (ITRM) initiatives by identifying, assessing, and mitigating operational risks.
- Participate in audits and compliance reviews, ensuring alignment with governance standards.
- Level 2 (L2) Technical Support
- Provide advanced troubleshooting and resolution for escalated technical issues.
- Collaborate with L1 and L3 teams to ensure seamless support and knowledge transfer.
- Maintain technical documentation and SOPs for L2 support activities.
- Monitoring & Reporting
- Monitor system health, performance, and alerts using enterprise tools.
- Generate and analyze incident trend reports to identify areas for improvement.
- Present metrics and KPIs to stakeholders and suggest proactive measures.
- Stakeholder Communication
- Act as a point of contact for business users and technical teams during major incidents.
- Communicate incident status, impact, and resolution plans clearly and promptly.
- Facilitate post-incident reviews and service improvement plans.
- Continuous Improvement
- Identify opportunities to automate repetitive support tasks.
- Contribute to knowledge base articles and training materials.
- Mentor junior analysts and promote best practices across the support team.
Profile required
-SQL: Strong querying skills for data analysis and debugging
- Issue diagnosis and troubleshooting
- Monitoring and alerting systems
- User communication and documentation
- Understanding business processes and SLAs
- Big Data Ecosystem - Spark, Scala , Airflow ,
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.
Business insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.
We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.