Specialist Software Engineer - CAST Support

Job description

Société Générale DDS/DAT/CSA team is in the process to recruit a Production system engineer based in Bangalore with strong technical skills coupled with experience in monitoring of applications.  The role of the Production system team is to monitor, maintain and configure system and infrastructure of CAST application, an application developed in Société Générale with best of breed software.

The purpose of the application is to provide to Compliance (CPLE Service Unit) the capability of performing communication monitoring of regulated employees based on the following microservices: Ingestion, Search, Translation, OCR, Speech to text and Datascientist platform as a service.

The system is a Big data platform built on a MapR Hadoop distribution, on top of which Kubernetes and Docker containers have been added.  The application is mainly developed in Java full stack language.

Currently, the Production support team is made up of 2 resources located in India (Level 1 support team), 1 FTE in Montreal and 1 resource in Paris (Level 2) and 5 developers (Level 3).

Due to a change of position of one of the two resources located in Bangalore, the main part of the job is to cover the following activities

  Perform support operations for Asia and EMEA (start of the day) timezones

  Organize support activities performed by resources located in India

  Guarantee Application stability

  Ensure that the Production processes run as efficiently as possible

Duties and responsibilities

  Plan and control production monitoring on daily basis to ensure production reliability

  Coordinate the detection, investigation and resolution of any issue that occurs in Production environment

  Provide 1st and 2nd level support

  Provides guidance and training to the team to accomplish production objectives

  Mentor and coach resources to improve skill levels and efficiency of the team

  Automate operating procedures to increase system efficiency and reduce the human intervention

  Monitor application performance, analyze potential bottlenecks and propose improvement solutions

  Evaluate regularly infrastructure and production activities, make recommendations for improvements based on findings

  Contribute to the development of best practices to improve production capacity, quality and reliability.

  Maintain backup, redundancy and security strategies

  Stay current with new infrastructure technologies and production processes

Expected skills

  knowledge of application production monitoring 5+ (Job follow-up, monitoring tools, performance analyzing)

  Confirmed experience in scripting language (e.g. shell, go, python) 3+ years

  3+ years Linux systems experience (Redhat experience preferred)

  Proven experience with Continuous delivery and DevOps principles

  Capability for issue troubleshooting, escalating and requiring coordination with other teams

  Good knowledges of incident and problem management (ITIL)

  Excellent oral and written communication, decision making and leadership skills

  Strong motivation and commitment.

"We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

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