Support Engineer

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

 GBTO – Global Business Technology & Operations, along with other service structures, is an entity which delivers high quality services for the GBIS (Global Banking Investor Solutions) of Société Générale. It is a big organization spread around the globe with a central Hub in Paris.

From a geographical point of view, GBTO covers the most important financial places: New York, London, Hong-Kong and Paris. Nearshoring and offshoring are part of the Digital New Ambition and as of today there are 3 hubs on which GBIS relies: Bangalore, Montreal and Bucharest, the GBTO Bucharest HUB being mainly for Paris based activities.

 The NEOS/EXO team is developing and maintaining services and components that allow the pre-trade negotiation of vanilla equity derivatives products like options, futures and swaps and also Exotic products (structured products). The services are orchestrating triparty workflow (client, sales & traders) from the capture of price request to the booking in the back-office systems.

The position opened concerns the role of  Support Engineer. The role implies direct contact with the business users for support, monitoring and debugging of the applications, but also active participation in the validation and Release Management phases.

Specifically, you will be required to:

Production processes:

·       Level 1/2 of technical and functional support of the production and non-production environments, monitoring, incident resolution and troubleshooting;

·       Managing requests and incidents coming directly from users or other support teams, escalation of the incidents to appropriate development team when required;

·       Liaising with relevant IT teams regarding new functional and technical enhancements;

·       Making available the knowledge of the local activity by promoting and updating specific documentation;

·       Identifying improvement axis and lead/propose transformation of existing processes both for the business or our production services activities;

·       Validating technical impacts of user requirements, in close collaboration with the Development team;

·       Participating in the testing phases to validate the deliveries before production;

·       Ensuring collaboration with people within different locations (Paris, London, Asia, USA);

·       Reporting and alerting the management if risk situations may occur;

·       Availability for the eventual support on bank holidays, production go-live, infrastructure week-ends and support on the afternoon shifts;

·       Knowledge transfer for new joiners and users;

·       Crisis management if needed.

 Release management:

·       Study release impacts on production;

·       Install applicative packages coming from development team on pre-production environment;

·       Install new version in production and ensure post deployment checks.

 Continuous improvement:

·       Reach for a full automation of manual tasks, delivery process and monitoring, co-working with the development team;

·       Develop, maintain & improve the tools necessary to manage the production;

·       Working with Continuous Delivery and Agile methodologies.

PROFILE REQUIRED

·       Good knowledge on Unix and SQL;

·       Basic knowledge of Continuous Integration Tools such as Jenkins;

·       Ability to debug and basic knowledge of Java code;

·       Basic knowledge/experience in the Finance industry;

·       A responsible attitude and ambition in achieving the mission topped with curiosity to discover the various use cases of the applications supported;

·       A good combination of rigor, creativity and communication skills;

·       Analytical skills and client orientation;

·       Ability to adapt and quickly adjust to change;

·       Ability to work with cross-functional teams in a multi-cultural environment;

·       Ability to prioritize tasks (to size urgency of a request vs impact of the incident);

·       Good command of English, both written and spoken with the ability to participate in English-only meetings;

·       University diploma.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;

• preventive healthcare plan, and group health & life insurance;

• wide range of flexible benefits within a monthly budget;

• office perks, wellbeing and mental health programs;

• various social benefits and bonuses for personal or family events;

• 9 AM to 5 PM work program and flexible (hybrid) work environment;

• additional paid and unpaid time off, including Sabbatical leave;

• learning and growth opportunities based on individual development and career plans;

• unlimited access to various eLearning resources.

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.