Tech Lead-Citrix

Role / Job Summary –

Ø  Global Delivery: Ensure to increase focus and involvement on global delivery. Build network and relationship with all stakeholders, improve delivery, implement better utilization tracking, KM, governance, reporting, automation etc.

Ø  Identify and address the gaps and Quality issues

Ø  Collaboration: Working collaboratively with all support functions and build relations/better together working.

Ø  Innovation: Focus on process and technical innovation

Ø  Risk Management & Compliance: Ensure & Improve effectiveness and comprehensiveness (cover all risks) on PS Controls, audit findings actions closure, improve BCM readiness jointly with other teams.

Ø  Make sure that no escalations reaches management.

Ø  Point of contact on ownership topics

Ø  Be the first one to be aware of any production issue and host/provide directions to quickly restore the service.

Ø  Ensure ITIL compliance for all incidents and service calls

Ø  Ensure KPI compliance for all incidents and service calls

Ø  Manage and make sure we archive SLAs.

Ø  Conduct CIP plans to improve infrastructure stability and reduce incidents.

Ø  Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations

Ø  Manage P0, P1 and P2 tickets autonomously and provide quick solution to incidents.

Ø  Responsible for providing inputs and work on problem management to find root cause.

Ø  Good Understanding in User profile management, Ivanti products and services.

Ø  Experience in Citrix & Windows patch deployment.

Ø  Design, Install, monitor, and provide support of all functions of Citrix Systems and required associated infrastructure.

Ø  Advance Knowledge and hands-on experience of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.

Ø  Strong process & change management capabilities

Ø  Effective interpersonal skills

Ø  High achievement and results orientation focus

Ø  Strong stake-holder engagement & influencing skills

Ø  Excellent verbal, written & presentation skills.

Ø  Ability to mentor & groom

Ø  Self-starter & self-motivated with the ability to work independently and with a team of peers

Ø  Demonstrated ability in managing time and resources to ensure that the optimum level of efficiency and output is achieved.

Ø  Demonstrate ability to prioritize tasks and work under pressure Provide accounts with consulting on enhancing functionalities, capacity, performance, stability and availability of the existing environments

Ø  Participate and contribute actively on Technical Audit related topics whenever and wherever necessary.

Ø  Produce Documentation related to technical or SOP for all new and transition activities for smoother integration

o    Proactive

o    Taking Ownership of incidents

o    Ensure communication at Appropriate Level regarding Incidents or Projects progression

o    Self driven

o    Strong Technical competency for design, Build and Run (PowerShell, XenApp, XenDesktop, NetScaler, Ivanti UWM, Windows2xxx, AVD, Azure, Nutanix, Security, Vmware, Design and Build, Intune and SCCM )

o    Ability to design solutions and Optimize

o    Focus on global tasks and be ready for the EPI role

o    Focus on Capacity mgmt. and drive the topic as accountability topic

o    Able to Produce design and architectural documents

o    Ability to develop/coding for automation and optimization

o    Audit Mgmt & BCP Tests

Ø  Lead the design and technical implementation of the product/project.

Ø  Accountable for technical deliverables.

Ø  Contribute to automation and innovation.

Ø  Mentor and guide the team.

Ø  Define coding standards for the entire technology stack.

Ø  Contribute to code review and architectural design/review to improve the efficiency of the team.

Ø  Ensure that the project is executed as per client's expectations.

Develop a culture of innovation within the team.

Years of Experience –

Ø  8 years of relevant experience in Project handling and DWS services.

Ø  12 or more years of overall IT experience.

Qualification / Certification –

Ø  Diploma / Degree (mandatory)

Ø  ITIL Foundation (optional)

Ø  Citrix certification (optional)

Ø  Windows server certification (optional)

Mandatory Skills / Experience –

Ø  Design Build and Run (Automation on Powershell and API)

Ø  Strong Knowledge and Skills on Ivanti UWM, Citrix CAVD (all versions), VMware, Netscaler (MPX, VPX & SDX), Nutanix, AD and Object mgmt & GPO

Ø  Windows Operating system (All Client and server OS versions)

Ø  Azure Virtual Desktop

Ø  Proven knowledge/experience in agile and waterfall methodologies.

Ø  Demonstrated strong domain and technical knowledge.

Ø  Excellent analytical and problem-solving skills.

Ø  Self-driven and proven ability to work well with cross-functional teams.

Ø  Excellent communication, negotiation and presentation skills.

Ø  Exposure to various Operating Systems and proven expertise in scripting.

Ø  Ability to think critically and expertise of implementing a large scale global project

Good to have skills / Experience –

Ø  Project Management and Project Driving skills

Ø  Network Intermediate skills

Ø  Microsoft Office 365

Ø  Intune & SCCM

Ø  Azure Administration

Ø  Basics of Cloud Computing Architecture

BEM and Zabbix Monitoring tools

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