Technical Support Engineer

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking,  with a total of more than 800 IT professionals.

Project Description:

You will work on the FBI (Flow Baskets & Instruments) application used for B2C activity on equity products issued by Societe Generale Investment Bank. The application handles more than 250.000 products so application performance is very important. There are 16 components in total ranging from managing Corporate Actions, reporting, regulatory (EMT, EPT, ...) to components that notify other systems of new products or of the life-cycle events than happen on these products.

Specifically, you will be required to:

·       Involved in level 1/2 production (and non-production) environment monitoring, incident resolution, troubleshooting and requests handling

·       Take in charge all special business requests on applications managed until its resolution

·        Act as the main contact for business, development team and infrastructure teams

·        Contribute to crisis special set up in case of major IT incident

·        Build/Set up adequate monitoring tools allowing to assess correct level of performances of the managed applications

·        Continuously improve and automate monitoring and alerting

·        Promote & contribute to team work especially with dev teams (devops mindset)

·        Release and patches deployments in production & UAT

·      Ensure deployment of the product on the different environments (dev, uat, prod…) and contribute to the full automation of the software deployment & testing (e.g. through TeamCity/Jenkins pipeline orchestrator)

·        Infrastructure provisioning in the internal SG Cloud (currently) and in Azure (in the future)

·        Identify and implement infrastructure resiliency improvements

·        Participate, by rotation, in disaster recovery exercises and other weekend operations

·        Handle the application access rights

·        Document incident patterns and solutions/workarounds to solve them

·        Ensure quality of production release before operating it

·        At least 5 years of experience with application support

·        Good knowledge of Networking concepts, Systems Architecture, Disaster Recovery

·        Good knowledge of Microsoft Windows Server and/or IIS (Internet Information Services)

·        Good SQL knowledge

·        Experience with automated deployment tools (ideally TeamCity, Jenkins)

·        Good working knowledge of CI/CD and how to best implement CI/CD practices

·        Knowledge of Powershell (and scripting in general)

·        Solid understanding of monitoring and you enjoy diagnosing and fixing issues

·        Curiosity and patience to investigate complex issues

         ·       Good communication skills & ability to summarize key messages

·                   ·        Client-driven approach & service oriented

·                   ·       Consider a plus a previous experience with a major Cloud provider (ideally Microsoft Azure)

We also value:

·        Previous experience in leading teams, fostering a DevOps culture, and collaborating with cross-functional teams

·        Responsible attitude, strong autonomy and ambition in achieving your mission;

·        Excellent analytical skills and self-starter with ability to take ownership of tasks and assignments;

·        Good command of English, both written and spoken.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible (hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

 If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

 Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

 We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.