Trainee FX & Rates Front Office Application Support Analyst

Trainee FX & Rates Front Office Application Support Analyst

Societe Generale is one of Europe's leading financial services groups and a major player in the economy for over 160 years, we support 25 million clients every day with more than 126,000 staff in 65 countries

Our Group draws on our European roots to develop our business internationally. Our unique geographic positioning enables us to connect Europe and Africa with major global financial centres in Asia and the Americas.

The Group combines financial strength, proven expertise in innovation and a sustainable growth strategy with the objective of creating value for all our stakeholders. We seek to be a trusted partner in the projects of those building tomorrow's world today.

About the team:

Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is in charge of providing other departments with their Information System. IT manages high quality and competitive tools respecting technology and cost standards.

Based in London, one of the leading financial marketplaces in Europe, you will join the Fixed Income & Currencies (FIC) team, which mainly acts as a proximity business support unit for the FIC Market Making business in London.

You will mainly support Front Office users of the Investment Banking branch on booking and trading tools applications.

Summary of Key Purposes of the Role:

As a support trainee in a very rich, dynamic and demanding environment, you will support the business of the Investment Banking branch for the Forex & Rates market activity. Your user base is mostly in London, but also in Paris + EMEA and consists mainly of Front Office agents. You will work on functional issues impacting pricing, electronic market contribution / negotiation / STP, manual booking but be exposed to risk and P&L issues.

   Main responsibility will be to support the Forex & Rates businesses on our trading and booking tools and platforms. Users will be traders, sales and middle office.

   Communicate with users and provide regular updates on the status and actions taken.

   Collaborate within your team and contribute when applicable on skill sets outside of user support: business analysis, testing, project management, coding.

   Ensure the continuity of the business by a strong relationship with the global Forex & Rates support teams, local helpdesk-support team, IT development team, the infrastructure teams and the IT Project and product managers in EMEA.

   Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it.

   Identify improvement axis and propose transformation of existing processes both for the business or our production services activities.

Responsibilities:

   Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues. Track on users’ daily requests and provide reports on related KPIs.

   Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements.

   Participate in Agile sprints in any capacity that can contribute outside of user support: coding, business analysis, testing and user training.

   Make available the knowledge of the local activity by promoting and updating documentation of procedures and processes used.

   Build good partnership and trust with business users, IT peers locally and worldwide through clear communication.

   Provide support coverage during the trading day & bank holidays through a rota. Perform on-duty jobs when required.

   Recent Graduate within a related field

   Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.

   Excellent analytical skills.

   Ability to work within a 24x5 global team. Ability to work with colleagues in different time zones.

   Experience/ability working within a high-pressure environment.

   Ability to prioritise and influence.

   Ability to lead by example and make decisions.

   Knowledge of Forex Cash, Forex Option & Rates Products  (prior knowledge preferred but training will be given)

   Knowledge of financial instrument pricing (NPV, options, greeks, etc) is a plus... (prior knowledge preferred but training will be given)

Technical skills

(prior knowledge preferred but training will be given)

   Windows servers (basic commands)

   Unix servers (basic commands)

   Operating Systems - Windows/Linux skills

   SQL Postgres, Oracle & Sybase data base

   Microsoft Office, in particular Excel – notions of VBA is a plus

   Object Oriented coding like C# .net or Java notions is a plus

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.