Trust Officer or Senior Trust Officer

SG Kleinwort Hambros has more than 200 years of experience helping individuals, families, entrepreneurs, trusts and charities to manage their wealth. From expert wealth planning advice and investment strategies to specialist lending products, we provide the personal approach clients would expect from a modern and responsible private bank.

We have one clear purpose – to simplify life’s financial challenges. Providing a personal and holistic approach to wealth management, we know how to meet the needs of our clients with imagination, skill and attention to detail. We also understand the importance of creating strong relationships based on trust, service and expert knowledge.

We are actively recruiting for a TO or STO in our Guernsey office

Description of the Business Line or Department - Summary of the business, coverage, services

The purpose of the Fiduciary department is to deliver a high-quality trust and company administration service to the underlying 
client base in the most cost effective and commercial manner for the ultimate shareholder.

The business line has SG Trust Asia, SGKH Trust CI Limited and SGKH Trust London within its scope.

Summary of the key purposes of the role - Summary of the key objectives and primary goals 

To support the team and complete the day-to-day activities involved in the administration of a portfolio of Trust and Companies.

Maintain Client Relationships.

Provide an overarching quality of service to internal and external stakeholders

To develop understanding of the JFSC/ GFSC regulations and AML/ KYC legislation (Plus any others that are relevant) and how they impact the day-to-day activities.

Summary of responsibilities 

• To act as an effective member of the fiduciary team, and assisting other members of the team to ensure that all 
business objectives are met in a timely manner, and all operational standards and controls are complied with, to 
maintain a sustainable fiduciary business.

• To help maintain the highest level of trust and company administration to minimise business risk, and to adhere to 
a culture of compliance with policies, appropriate risk management, and use the principles of treating customers 
fairly (TCF) where appropriate i.e., when dealing with complaints/queries.

• To assist in the development of working relationships with clients, intermediaries and internal contacts to 
maximise client retention. Having confidence to communicate and build rapport with colleagues, line managers, 
other departments and intermediaries.

• Listens and demonstrates understanding of instructions given.

• To demonstrate an understanding of fiduciary responsibility in order to protect the client, yourself, the team and 
the business.

• Ensure that workload is prioritised efficiently and completed in accordance with established deadlines. Follow up 
on tasks that have been passed to other team members/ intermediaries or on queries raised for allocated work

• To support the client facing team, whether that be in your direct line reporting or across departments.

• Work well with or without direct supervision.

• Demonstrate a positive, supportive and enthusiastic attitude, taking an interest in different roles, departments to 
deepen knowledge and understanding of the Trust Company.

• Prepare minutes and resolutions as required;

• Contribute and achieve personal and team targets and deadlines reviewing at monthly intervals throughout the 
year with Team Leader Line Manager and/ or Private Client Director

• Assist with the training of new members of staff on KH systems

• Develop and sustain a broad technical knowledge across products and services of the Bank to ensure business is 
supported;

• Have a solid understanding of risk-based approach and the impact that has on day to day administration of 
structures.

• Understanding of business processes and procedures.

• Ask questions when unsure or to gain greater understanding and know when to escalate matters to line manager 
or superior.

• Analyse and summarise data, present findings in a logical format.

• Completion of mandatory training within timeframe specified.

• Perform all duties in accordance with the principles outlined in the KH Code of Conduct, and the SG Code, as well as the 
policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that focuses on the 
long-term sustainability of client relationships and delivers good outcomes to retail clients

Competencies and qualifications - Define a minimum of 10 skills and technical knowledge that are essential for the Job holder to have

Required:

• Ability to demonstrate good communication and relationship building skills, in order to seek information, understand 
others, facilitate teamwork and build confidence.

• Good numeracy and literacy skills

• Attention to detail and accuracy

Desirable: 

• Ability to understand Trust and company legal documents and accounts.

• An understanding of the relevant laws relating to ‘Trust Company Business’ in the role location.

• An understanding of the duties and responsibilities of a Fiduciary

• Willingness to undertake professional studies relevant to role.

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.