V.I.E. Customer service compliance support

Ayvens Bank was founded in 2010 to attract savings from private savers and then invest these savings in innovative and sustainable forms of mobility. Ayvens Bank is part of Ayvens. Ayvens is a leading global player in the field of sustainable mobility. Ayvens was created in 2023 from the merger of ALD Automotive and LeasePlan. In 2024, the former LeasePlan Bank also changed its name and is now Ayvens Bank. Since 1993, Ayvens (then LeasePlan) has held a banking license from De Nederlandsche Bank, under which Ayvens Bank operates. Ayvens Bank is also a member of the Dutch Banking Association. Ayvens Bank is a separate reporting entity within the Ayvens group and is responsible for attracting retail deposits in the Dutch and German consumer market. There is a client base of around 300.000 customers. Ayvens Bank comprises around 25 staff member spread over specialized functions such as Compliance, Marketing, Risk Management, Finance, Information Security, ICT and Customer Service.

The Customer Service is the first line in front of our clients. We monitor customer satisfaction by proactively and reactively responding to customer inquiries. We are also the saveguard for the Bank by ensuring collection of data quality. We work with various departments to be able to offer a solution in each situation.

Responsibilities:

• Support the customer service team with:
  • reviewing and updating the procedures based on LoD2 policies
  • implementing data quality controls
  • implementing a training plan with the support of Compliance team
     

A questionnaire will be provided to you in order to check your VIE (Société Générale and Business France) eligibility. For an efficient analysis of your application, please make sure to truthfully answer all the questions.

Please note that it is mandatory to communicate us a formal proof of your M2 diploma validation at least 2 weeks before the assignment start. No VIE mission will start without this document. *Grade sheets are not accepted as justification of diploma.

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

Studies & experience:

• Graduate with a Master degree from Business/Engineering School or University 
• A previous experience in a financial/regulated institution would be appreciated

Language skills:

• Fluent in English

Operational, technical & soft skills:

• Good communication (verbal and written) and presentation skills
• Proficient/Good command of MS Office
  
   

The VIE assignment in a nutshell

This VIE in Amsterdam is to begin as soon as possible, but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 12 months.

The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see Mon VIE-VIA Business France.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.