Team Leader Applicative Support with French

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

You will join the L2 IT support activities within Inssurance Department.To run its operations, continue the growth of activities and increase the quality of the activities delivered, we are recruiting an IT Support Team Leader.

• Manage L2 support activities on specific tools;
• Steer the IT support operations, coordinates incident management process and follows up on the production incidents until the service is fully restored;
• Act as a single point of contact for team potential issues and manage complex aspects related to the applications supported by the team;
• Responsible of the operational governance with the application owners, applicative teams and business lines;
• Manage the team's knowledge management (document base, skills transfers – polyvalence, back-up matrix);
• People management: from recruitment, performance, workload management to career development;
• Involved in the extension of the perimeter and ensure a smooth transition of the support activities from third party teams;
• Ensure team’s time-tracking and budget monitoring for the tools supported (forecast/landing plan/cost optimization);
• Propose and contribute to continuous improvement initiatives, including automation, optimization and industrialization of the processes;
• Facilitate internal/external audit mission for the applications in scope;
• Ensure the supervision, functional and application management of insurance services and handle Level 2 requests;
• Take charge of incident management in conjunction with your team and other teams involved in the process
• Ensure timely interventions to limit technical malfunctions;
• Ensure the processing of requests for everyday life procedures and other one time operating requests;
• Ensure the production of monitoring indicators for insurance services within its scope;
• Ensure the establishment and updating of operational documentation linked to the activity.

REQUIRED PROFILE 

• Fluent in French and English;
• Ability to influence, train, mentor and leverage the skills of others;
• Advanced level of Excel and PowerPoint;
• Excellent analytical and communication skills;
• Ability to prioritize and multitask activities based on daily actions in queue;
• Good command of the ITIL processes (previous experience in IT support);
• Experience in people management is a plus;
• Advanced knowledge of batch management: scheduler, global vision on the sequence of batches, detection of malfunctions;
• Advanced knowledge of incident management: Communications, Priority Management, Recovery and Monitoring, Resolutions;
• Knowledge of ticketing tool: Priority management and use flows;
• Experience in working with critical banking applications;
• Knowledge of mainframe platform AS400 in a plus;
• Team player, with strong collaboration, presentation and influencing skills, who can operate effectively within a matrix management environment.

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus; 
• preventive healthcare plan, and group health & life insurance; 
• wide range of flexible benefits within a monthly budget; 
• office perks, wellbeing and mental health programs; 
• various social benefits and bonuses for personal or family events; 
• 9-to-5 and flexible (Hybrid) work environment;
• additional paid and unpaid time off, including Sabbatical leave; 
• learning and growth opportunities based on individual development and career plans; 
• unlimited access to various eLearning resources. 
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We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.