TRAINEE: Client Lifecycle and Digital

• Prioritization of requests and leading prioritization meetings with dedicate representatives from each business lin
• Help the client/sales to understand SG’s KYC requirements and provide additional rational as to why certain documents are being requested
• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
• Take responsibility for the proper management of KYC files and client records in the information systems
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure.  Manage communication & updates between all key stakeholders
• Ensure weekly productivity targets are met while quality remains at the highest standards
• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
• Central point of contact for external Clients and internal stakeholders
• Ownership of the case from the point of documents collection to validation
• The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
• Advisory role for all BLs and Clients
• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans

• Graduate with a bachelor’s or master’s degree in finance, business administration or economics
• Fluent in English, with an Asian language being a plus
• Demonstrate the capacity to work in a team environment, on collective success
• Display responsibility and act ethically
• Display commitment, demonstrating consideration for others
• Ability to adapt quickly to challenging situations and find innovative solutions
• Ability to produce clear and concise deck on power point to support presentation/discussion
• Good communication skills
• Well organized and details oriented

Behavioral Skills

• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Innovation - Change management: I support change
• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Commitment - Sustainability: I strive to develop my skills and knowledge

This is a fixed term 24 months Trainee contract with Societe Generale. You will form part of the team on a full time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Our Culture:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description

The Case Lead team sits in CLD department (Client Lifecycle & Digital) and is the interface between clients and internal key stakeholders. As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients. The team is also the main point of contact for all onboarding related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization. Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way. The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from KYC perspective.