KYC New Client Onboarding Case Lead

Primary Objectives:

• Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
• Help the client/sales to understand SG’s KYC requirements and provide additional rational as to why certain documents are being requested
• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
• Take responsibility for the proper management of KYC files and client records in the information systems
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
• Ensure weekly productivity targets are met while quality remains at the highest standards
• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
• Central point of contact for external Clients and internal stakeholders
• Ownership of the case from the point of documents collection to validation
• The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
• Advisory role for all BLs and Clients
• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans

Major Accountabilities/Principal Responsibilities:

• Collect documentation from Clients and provide guidance and support
• Set regular meetings with key Clients for follow up
• Manage business priorities while at the same time providing transparency and visibility
• Lead performance meetings with internal Onboarding stakeholders and business
• Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
• Produce reports for follow up, pipeline management and KPI monitoring
• Assist in managing a dedicated mailbox for the onboarding process
• Provide cross coverage on all team functions
• Provide assistance and expertise to FO and Clients on the client onboarding process
• Comply with all Risk and regulatory obligations where relevant
• Participates in key projects linked to onboarding
• 4-eye check & validation of KYC files to ensure that it is in line with policy and procedure

• Client facing skills – ability to speak to the client on regular basis and provide accurate and efficient information
• Ability to explain clearly to the client the requirements for the client onboarding process
• Ability to understand the client structure and the structure of a financial transaction
• Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
• Strong interest in learning local AML/KYC regulatory and compliance matters
• Strong interest in KYC or client onboarding roles in a broker or investment bank environment
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Demonstrated ability to prioritize and work within tight and changeable timeframes
• Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
• Ability to build and cultivate good working relationships with Business Lines and Clients
• Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
• The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
• Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
• Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements
• Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus
• Comfortable to work in an international, multi-cultural environment and team

Qualifications:

• Graduate with Bachelor, master's in business, or related disciplines.
• Proficiency in spoken and written Chinese (Mandarin) will be an advantage
• Some work experience in AML/KYC Due Diligence will be an advantage

Behavioral Skills:

• Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Commitment - Care: I demonstrate consideration for others
• Responsibility - Risk awareness: I am constantly on the lookout for risks
• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Client - Risk: I strive to satisfy clients while taking into account risks for the company

Our Culture: 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description:

The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

• (KYC) KYC due diligence for both on-boarding and periodic reviews
• (RRD) Management of client reference & regulatory data
• (COO) Project management