Investor Services Agent FPS - M/W

Mission: Answer queries received from investors, and more generally from any entity (External or internal) to contribute to a first-class service, an optimal operational process, and a high-value coordination on any topic or action where investors, distributors, Management Companies and any actor on the Fund's activity may need support. Contribute to the management of complaints.

Tasks and responsibilities:

Process client (Management Companies and parties involved in the Funds’ activity) and investor queries received by e-mail, post, fax and phone:

• Ensure that queries are answered timely, accurately, professionally and in line with service level agreements
• Coordinate and collaborate with operational experts for the completion of complex queries    

Support good communication within the team and within the organization :

• Seek to continually optimize processes and improve quality
• Show flexibility and go the extra step to provide excellent service  
• Strive to ensure a positive service experience for our clients’ investors and distributor              
• Propose innovative ideas for process optimization and enhanced service delivery    
• Support the team in the day-to-day activities
• Participate to the Quality Check                                                                                                                                      

Dividend distribution process, maintenance of the trailer fees and commission process :

• Handle related queries in a professional and timely manner
• Ensure effective understanding of specific process and strict adherence to relevant procedures to deliver project
• Ensure effective compliance and controls in own area      
• Promote a positive attitude towards internal policies, procedures and controls           
• Participate in periodical audits, Compliance and Risk sample checks                                                                                                                                 

Perform oversight controls of the processes performed by Société Générale India (SGGSC). This includes the daily, monthly and annual controls for the Query management, dividends processing, commission processing, FATCA/CRS reporting and client reporting

Perform mailings to Investors according to the instruction from our clients

Team tasks include Dividend distribution process, maintenance of the trailer fees and commission process :

• Ensure daily deadlines are met in a multi-batch environment          
• Oversee and control the Events like Dividends, Trailer Fee calculations and payments, Commissions
• Pro actively sharing knowledge
• Sign off relevant daily verifications and process validations             
• Handle related queries in a professional and timely manner            
• Ensure effective understanding of specific process and strict adherence to relevant procedures            
• Ensure effective compliance and controls in own area
• Promote a positive attitude towards internal policies, procedures and controls           
• Participate in periodical audits, Compliance and Risk sample checks           
• Strictly respect the Groups Code of Conduct, the local regulations and the Leadership Model.       

Operational skills :                                                         

• Advanced level of English
• Intermediate level of French
• Good knowledge of Fund Distribution Services (Transfer Agency) 
• Good financial skills                                                                                                                                
• Good working use of Microsoft Office, especially Excel    
• Good knowledge of MFTA                                                                                                                                     
• Knowledge of SWIFT (correction agent)                                                                                                                             

Behavioral skills:

• Team spirit                                                                                                                                
• Organisation and rigor                                                                                                                                            
• Analytical mind                                                                                                                                        
• Communication skills                                                                                                                             
• Client orientation                                                                                                                                     

• Position not submitted to MIFID 2

Société Générale Luxembourg is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.

Our Recruitment process:

The short-listed candidates will be invited to perform a reasoning test, a personality questionnaire and to one or more face to face interviews in order to discuss about their experience, skills and values. In order to finalize the recruitment process, the selected candidate will have to present a certain number of supporting documents before his integration (copy of diplomas, proof of previous jobs, and possibly an extract of the criminal record (bulletin n ° 3 for the Grand Duchy of Luxembourg).

We offer our employees a working environment adapted to the evolution of the business lines; this translates in two key words: remote working & agility (depending on the department).

“Building together, with our clients, a better and sustainable future through responsible and innovative financial solutions”.
Our CSR strategy is at the heart of our DNA and the Group wishes to position itself as one of the key players in the fight against climate change by supporting customers in their energy transition. In Luxembourg, our international environment offers us tremendous diversity within our teams, for which we guarantee equal opportunities.
Our open-innovation lab #Leplateaulux, in connection with the Luxembourg innovation ecosystem, allows our employees to benefit from proximity with external start-ups and internal project developers.

Société Générale Securities Services (SGSS), the Securities business line of Société Générale Group, is one of the main Administration and Custody actors for mutual funds in Luxembourg. We offer a complete range of services for institutional clients: liquidity management, compensation, depositary and conservation services, funds administration and asset servicing, transfer agent and issuer services..