Trainee - Agency Onboarding Analyst

Description of the Business Line or Department

The Client Lifecycle and Digital department is the cross-business client management division of Global Banking and Investor Solutions (GBIS).  As part of the GBIS COO Service Unit, the Cross Border Client Management Group is globally in charge of the client experience across GBIS activities. The department manages:

• Client Relationship Management for Premium Clients
• Coordinating the onboarding process and facilitates document collection.
• KYC due diligence for onboarding and periodic reviews
• Management of client reference and regulatory data
• E-client services
• Project management

Summary of the key purposes of the role

The Agency Onboarding department is responsible for coordination of the end to end onboarding process for new clients, which includes:

• End to end onboarding coordination for all Agency clients of the bank
• Direct client communication requiring strong client services skills
• Partnership with the business line and key internal stakeholders for efficient onboarding process
• Participation in and contribution towards current projects

Summary of responsibilities

Onboarding Coordination

• Coordinating with departments including Legal, Compliance, KYC, Credit Risk, Client Services, Referential teams and other key stakeholders to ensure timely handling and advancement of priority accounts
• Global coverage of client onboarding including Business Lines in EMEA, APAC and US
• Facilitation of end to end client on-boarding ,including helping clients and stakeholders to understand KYC requirements and the latest regulatory and operational requirements
• Ensuring collection and accuracy of all appropriate due diligence documentation and requirements prior to progressing cases
• Storing all relevant documentation according to Group policies
• Compliance with all regulatory obligations and internal policies
• Management of business priorities and expectations
• Identification and escalation of potential delays
• Production of statistics for management

Participation in projects and change management

• Contributing to onboarding related projects including regulatory, process streamlining, new tools implementation etc.
• Contributing to process improvement proposals
• Updating process-related documentation

Competencies

• Demonstrable ability to prioritise and work within tight and changeable timeframes
• Excellent communication and presentational skills – ability to communicate clearly and effectively to clients and business partners, and present solutions in a clear and concise way
• Client services experience advantageous
• Ability to build and cultivate good working relationships with colleagues in different areas of the business
• Confidence to work autonomously and suggest solutions and improvements
• Excellent analytical skills and attention to detail
• Effective problem-solver – ability to listen to client and stakeholder requirements and manage issues as appropriate

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.