Lead Software Engineer - Support

We are seeking a highly skilled Senior Production Support Lead to coordinate and manage day-to-day production support operations. The ideal candidate will have strong technical expertise in SQL/PL-SQL, understanding of file transfer protocols (SFTP/FTPS/HTTPS), and proven experience managing cross-functional teams to ensure seamless incident resolution, system stability, and operational efficiency.

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Key Responsibilities

1. Production Support Leadership
• Serve as the primary coordinator for production support activities, acting as the bridge between development, infrastructure, and business teams.
• Ensure timely resolution of production incidents, service requests, and system outages.
• Lead daily status calls, track open tickets, and maintain clear communication with stakeholders.

2. Incident & Problem Management
• Analyze recurring issues, perform root cause analysis, and implement preventive measures.
• Ensure incidents are logged, prioritized, and resolved per SLA commitments.
• Create and maintain detailed incident reports and dashboards for leadership review.

3. Database & Technical Expertise
• Perform advanced SQL and PL/SQL queries to analyze data issues and troubleshoot production problems.
• Support database-related tasks, including data validations, performance checks, and query optimization.

4. File Transfer & Integration Support
• Manage and troubleshoot file transfer protocols (SFTP, FTPS, HTTPS) for inter-system data movement.
• Coordinate with external vendors and internal teams to ensure secure and timely data transfers.

5. Stakeholder Coordination & Reporting
• Act as a liaison between technical teams and business stakeholders for production issues and updates.
• Provide regular updates on production health, ongoing incidents, and preventive initiatives.
• Prepare weekly/monthly performance and incident trend reports.

6. Continuous Improvement
• Identify process gaps, propose automation opportunities, and drive operational excellence.
• Document support processes, knowledge base articles, and standard operating procedures.

• Experience: 7+ years in production support or application support roles, with at least 2–3 years in a lead/coordinator capacity.
• Technical Skills:
• Strong proficiency in SQL and PL/SQL (Oracle, SQL Server, or equivalent), transfer protocols (SFTP,PESIT/TOM, etc), schedulers (Control-M etc), ticketing tools (Unity, Jira)

• Familiarity with file transfer protocols (SFTP, FTPS, HTTPS) and related tools.
• Basic understanding of application servers, batch jobs, and integration systems.
• Soft Skills:
• Strong coordination, communication, and stakeholder management skills.
• Ability to prioritize tasks under pressure and meet SLAs.
• Problem-solving mindset and proactive approach to issue resolution.

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Preferred Skills
• Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace).
• Familiarity with ITIL processes (Incident, Problem, Change management).
• Exposure to Agile/DevOps environments.
• Knowledge of shell scripting or automation tools for production support.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.