V.I.E Client Account Support Officer

Societe Generale Securities Services (SGSS) has been active in Ireland for 20 years and is a leading player in servicing Irish domiciled and offshore collective investment vehicles. We act locally as fund administrator and depositary for a wide range of international clients who manage schemes from UCITS to AIFs including private equity and real estate structures, hedge funds and special purpose vehicles.
The Client Services team is responsible for three activities:

• Client Operational Relationship Management, 
• Client Activation and Support Services and KYC

• Client on-boarding and client projects

  Summary of the key purposes of the role

  The Client Activation and Support Services team needs to grow in order to :

  
  
• Support further client data setup activities 
• Support the on-boarding of new clients 
• Support increase of client queries and issue resolution
• Support the client monthly and quarterly board reporting
• Support the KYC review process

Summary of responsibilities

The role of Client Activation and Client Support Analyst is to:

• Coordinate client account opening & maintenance (both internal and with the sub-custodian network)
• Perform client data setup & maintenance
• Request access for new users and maintenance for the web portal SG Markets
• Run periodic and ad-hoc client reporting
• Collect and produce monthly reporting for clients as well as quarterly board reporting
• Ensure client activation and client support activities comply with their agreed SLA’s and KPI’s with regards to service quality and response times
• Contribute to the definition and maintenance of processes, policies and procedures related to client support such as client activation process, KYC/AML/QI/CRS/FATCA.
• Maintain knowledgebase/training for the client activation 
• Participate in the continuous improvement/automation of the department: KPI, process improvement, Client reporting etc…

A questionnaire will be provided to you in order to check your VIE (Société Générale and Business France) eligibility. For an efficient analysis of your application, please make sure to truthfully answer all the questions. 

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

To facilitate the examination of your application by our English-speaking managers, we thank you for applying in English.

Studies & experience:

• Graduate with a Master degree from Business/Engineering School or University

• A previous experience in working in financial services environments with background in Transfer Agency, Fund accounting and or Custody service would be appreciated

Language skills:

• Fluent in English

Technical, operational & Soft skills:

• Good communication and presentation skills

• Proficient/Good command of MS Office

• Excellent communication skills both written and oral
• Strong financial product knowledge
• Ability to manage your own workload, prioritising, planning where needed and work in a fast paced environment with sudden change in priorities
• Ability to understand client requirements and be solutions orientated with a constructive approach
• Experience in managing scope and the ability to identify high priority versus low priority requirements
• Ability to work with geographically distributed teams – both the project team and stakeholder groups
• Excellent team worker, able to work in virtual global teams in a matrix organization
• Open minded, able to share information, transfer knowledge and expertise to/from team members
• Excellent stakeholder management skills
• Strong attention to detail skills and ability to work to strict deadlines
• Problem solving skills

The VIE assignment in a nutshell
This VIE in Dublin is to begin on 01/12/2025 but you need to plan 3 months between your application date and the beginning of your VIE assignment. It will last 24 months.
The VIE is a specific contract, under Business France’s eligibility criteria, opened to candidates under 28 and from the member states of the European Economic Space. For further information (including your financial indemnities), please see Mon VIE-VIA Business France.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside our experts, who will support you in your tasks. Gradually, you will become more independent in your projects, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

At the end of your VIE, various opportunities could be offered to you, in France and abroad.

At Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.