Trade Support Associate

In a Hybrid capacity you will need to learn and serve the needs for the two team: Equity Prime Brokerage (EPB) client facing middle office + Corporate action Middle Office.

• Serve as the main point of contact for a set of clients, conducting regular service level reviews and managing client escalation requests.
• Act as a Subject Matter Expert (SME) across the trade lifecycle for Asia markets covering Equity and Fixed Income Prime Brokerage (PB).
• Ensure all trades are accurately booked in the Front Office database, justifying any late or amended bookings, and allocated correctly to client accounts.
• Assist with the detection, processing, and booking of corporate action events for equity and bond products, maintaining corporate action information and its impact in internal and booking systems.
• Maintain control over the quality and completeness of recorded data related to trades and corporate actions.
• Understand market specifications on corporate action events across the APAC region and collect elections from trading desks and clients on voluntary events.
• Perform reset payment pre-matching, manage trade-related breaks, and analyze and regularize reported discrepancies.
• Lead the team on daily production and projects, performing second-level checks.
• Assist traders with specific requests by providing effective and innovative solutions.
• Manage client onboarding operationally, including portfolio wrapper setup and reporting configuration.
• Assist with client reporting and respond to client queries related to transactions and corporate actions.
• Streamline booking and corporate action workflows through automation and process review, collaborating with global corporate actions teams.
• Drive initiatives as part of the "Change the Bank" program to improve activities and offerings of the PB franchise.
• Contribute to defining specifications and performing User Acceptance Testing (UAT) for new information systems or booking schemes.
• Document and update procedures related to sensitive processes and controls.
• Liaise with other departments and work closely with teams across regions (Asia, Europe, America) including Traders, Sales, • • Back Office, and IT to ensure seamless operational flow and client experience.
• React promptly to incidents, developing long-term action plans to mitigate risks and improve processes.
   

• Hold a bachelor's or master's degree in finance, Business Administration, Computer Science or similar discipline is preferred.
• Demonstrate the ability to handle topics from multiple streams in a hybrid capacity. 
• Demonstrate the ability to quickly setup rapport with teams and build a network within the firm. 
• Excellent communication skills: with an ability to use these collaboratively, explain and challenge, as appropriate.
• Track record of working with multiple stakeholders (traders, sales, other middle office, clients, IT teams, Back office and custodian) 
• Team Player:  Facilitate cooperation between colleagues.
• Accuracy, swiftness, ability to work under pressure in trading environment.
• Strong analytical and problem-solving skills
• Demonstrate an ambition to build a career in the financing industry. 
• Demonstrate a control mindset and risk analysis capabilities.
• Demonstrate equity and derivative product knowledge.
• Demonstrate a strong drive to achieve results. 
• Demonstrate your abilities to improve our client service.
• Demonstrate a responsible, proactive and positive mindset.
• Think out of the box, propose new ideas and solutions on identified problems or existing processes for the sake of continuous improvement.
• Fluent English is mandatory.

Behavioral Skills

• Team Spirit - Collective mindset: I favour the company's best interest over my team's results
• Team Spirit - Synergies: I make developing synergies within the Group a priority
• Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode
• Responsibility - Performance: I generate outstanding individual and collective performance
• Innovation - Thinking out of the box/Creativity: I encourage and demonstrate positive out of the box thinking
• Commitment - Inspiration/Vision: I inspire others by communicating a clear vision and strategy

Our Culture:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Hybrid Work Environment:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.  Hybrid work arrangements vary based on business area.  The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.