Client Facilitation Officer - M/F/D

As a Client Facilitation Officer in KYC, you will act as the main point of contact for clients and internal partners during the KYC periodic review process. You will ensure transparency, support regulatory compliance, and enhance customer satisfaction by coordinating and facilitating all steps of the review. This role offers the opportunity to work in an international structure, with exposure to financial regulations and direct client interaction.

Your future scope of responsibility will cover: 

• Serving as the primary point of contact for clients and internal business partners during the KYC periodic review process

• Ensuring transparency for the Front Office regarding each phase of the periodic review

• Striving to enhance customer satisfaction throughout all stages of the Client Facilitation process

• Managing cases effectively by applying KYC, CRS, and FATCA procedures thoughtfully

• Monitoring regulatory changes & process updates at Société Générale level and recommending updates to Client Facilitation guidelines and procedures

• Acting as a Subject Matter Expert (SME) in the Client Facilitation process and KYC documentation

• Driving continuous improvement by proposing enhancements to existing processes

• You are a university graduate

• You have investment banking or financial services industry experience

• You have a minimum of 1 year of experience and intermediate knowledge of KYC

• You have previous client-facing role experience

• You are fluent in English

• You demonstrate excellent cooperation and communication skills

• You can engage and facilitate discussions with stakeholders across different domains

• You are quality-oriented, especially in work with regulatory documentation

• You have strong negotiation skills and conviction

• You are a team player

Your future with Societe Generale will include:

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities

• An active role in an international structure and the opportunity for growth

• Access to educational platforms and language courses

• Stability

• Competitive salary based on seniority and skills 

• Support in quick adaptation in the company

• Extraordinary health package with extensive dental care

• Hybrid work (3 days per week) and one-time bonus for home office equipment

• Even more benefits such as meal allowance, holiday fund, spors card and insurance

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Société Générale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.