Lead Software Engineer - Tech Support & Admin in Tribe Operations

Role Overview

The IT Operations Support Specialist provides application and operational support for critical Retail Lending systems .The role focuses on maintaining system stability, managing controlled access across environments, and ensuring compliance with security and audit requirements. The position operates under Tribe procedures and collaborates closely with internal IT, INFRA, PROD, Development teams, and third-party vendors.

Key Responsibilities

Application & Operations Support: monitor application health, troubleshoot incidents, and resolve service requests within agreed SLAs.

Escalate complex issues to internal teams or vendors when required.

Execute user access management activities in line with USRR (User Security Roles & Rights) policies.

Create, modify, and revoke user access across controlled environments.

Maintain full traceability and documentation of access changes for audit purposes.

Support and operate across multiple environments on specific requests and in collaboration with tech team assigned din tribe on: Development (DEV), Test / UAT

Pre-Production, Production (PROD).

Ensure strict segregation of environments and adherence to security policies.

Validate access requests based on environment-specific controls and approvals.

Participate in release and deployment activities for Retail Lending packages.

Provide operational support during go-live and post-release stabilization.

Follow Change Management processes (RFC review, impact assessment, implementation support).

Adhere to internal IT policies, security standards, and regulatory requirements.

Ensure all activities are logged and auditable.

Technical Skills & Experience

Required:

Proven experience in IT Operations or Application Support within enterprise environments.

Experience working as an external/vendor resource under strict governance.

Knowledge of ITIL processes (Incident, Problem, Change Management).

Working knowledge of:

Windows and/or Linux operating systems

SQL (basic to intermediate level)

Enterprise application architectures

Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).

Hands-on experience with user access management and role-based access control.

Familiarity with IAM tools and access approval workflows.

Strong awareness of IT security and audit requirements in regulated environments.

Soft Skills:

Strong analytical and troubleshooting skills.

Clear and structured communication with internal stakeholders.

Ability to follow defined procedures and escalation paths.

High level of attention to detail, especially regarding security and access.

Ability to work independently while aligned with internal teams.

Education & Language

Bachelor’s degree in IT, Computer Science, or equivalent experience.

English proficiency: intermediate to advanced (written and spoken).

Nice to Have

Experience in Retail Banking or Lending systems.

Exposure to core banking platforms.

Familiarity with Agile / DevOps delivery models.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.