Senior Analyst

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1-     Position Title

Senior Analayst.

2-    Main Mission

Ø  Managing trade finance client interactions (email and telephone) for all Trade transactions from Back office in India.

Ø  Strong customer oriented / Well versed in client interactions / managing relationships with a client centric approach

Ø  Co-ordinate/work closely with the Front office & Relationship managers (Onshore)

Ø  Work closely with Middle office unit (Onshore)

Ø  Be able to work closely with Back office team in meeting the client requirements / expectations

Ø  Knowledge on IMEX application would be an advantage.

Ø  Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions

·         Export LC processes (Advising, Amendment, Confirmation, Transfer, and Assignment of proceeds, Negotiation, Document Scrutiny, LC Forfaiting, LC discounting, FX Loans, Reimbursement Claims and payments)

·         Import LC processes (Issuance, Amendment, Negotiation, Document Scrutiny, and Import Financing (Trust Receipt Loans), Reimbursement authorization, honor and Acceptance & Payments.

·         Documentary and Clean Collections (Lodging Bills, Acceptance and Payments.)

·         Letter of Guarantee (Issuance, reissuance and Amendment of L/G’s including SBLC (Stand by Letter of Credits), Invocation/claims

3-    Main responsibilities

Your main responsibilities are to:

1.     Manage Asian client interactions (email and telephone) from TRA Back office 

2.     Handling Letter of credit transactions and collection ( Exports & Imports) and Guarantees/SBLC.

a.     Authorizing LC transactions like Advising, Issuance, Amendments, and Negotiations & Settlements

b.     Double checking of Document examinations done by the processors and advising the discrepancies ( if required)

c.     To handle Transfers LC, Confirmations, Financing - LC Forfaiting, LC discounting, Trust Receipt Loans, FX Loan (Booking and settlement of Foreign currency Loan related to L/C & D/C financing).

d.     Authorizing Imports and export collections transactions.

e.     Authorizing Letter of Guarantee ( Issuance, reissuance and amendment of LG’s and SBLC)

f.      To handle compliance and sanctions related issues.

g.     Ability to handle all types of SWIFT Messages.

3.     Work flow coordination, queue management & client communication

4.     Maintaining the SLA’s as required by the Client on timeliness & quality.

5.     Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)

6.     Maintain the book of operational procedures and Special practices updated

7.     Reports & Training

a.     Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.

b.     Training the process and procedures and regular updates to team members

8.     Managing the team shift schedule, team attendance, logistics on a daily basis.

4-    Required competencies

Application of the Group values (Team Spirit, Innovation, Responsibility and Commitment) in your day to day job with your team members and clients, the position also requires following specific competencies.

Technical / Functional skills 

• At least 3-4 years of experience and in-depth knowledge in Trade Finance Operations
• Exposure towards Asian market is preferable
• Good knowledge of office automation tools (advanced in Excel (Pivot table), medium in Power point
• Knowledge of UCP, URR, ISBP, URDG, ISP and URC (Latest version).
• Working knowledge in TC IMEX would be preferred.
• Knowledge in Compliance regulations ( Anti-boycott languages, Anti-Money laundering, and OFAC - Office of the Foreign Asset Control )

Behavioral competencies 

• Strongly customer oriented, able to speak to clients, understand issues and provide on the spot solutions
• Willing to work with various shifts (especially in Asian timing)
• Demonstrates organisation and planning skills
• Excellent written and oral communication skills
• Analytical skills and process oriented
• Strong motivation & interpersonal skills
• Ability to work under pressure and work as part of the team
• Should possess Lead by example attitude

1. Customer Service and Support

   • Handling client inquiries and requests via phone, email, or in person
   • Resolving issues related to transactions, accounts, or products
   • Managing complaints and feedback
   • Providing ongoing support and relationship management

2. Transaction Processing

   • Executing client orders for payments, transfers, or investments
   • Ensuring compliance with regulatory and internal policies during transactions
   • Monitoring transactions for fraud prevention and AML (Anti-Money Laundering)

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.