TRAINEE: IT Service Management Specialist

• Be the expert in ITIL Framework for IT teams in Asia and promote its adaptation via training & education to others
• Active participation in the Steering & Reporting of IT Production Governance for GBTO IT & GTE organization in Asia
• Propose Improvement on the Steering & Reporting with innovative ideas, while realizing these improvements via Technical approach (Automation & Tools Enhancement) and/or Process Simplification etc.
• Be Technically & Functionally familiar with Global Tools used for IT Production Governance in GBTO IT & GTE Asia
• Be part of the Major Incident Management team for IT Asia
• Actively participate in & contribute to the Deployment of IT Risk Management framework in Asia
• Actively participate in & contribute to the CRM (Client Relationship Management) activities of GBTO IT Asia, which serve the users from a Business Chain perspective

• Hold a relevant Bachelors or Masters degree in Information Technology, Engineering or similar
• Good knowledge of Microsoft Office (Excel, Powerpoint, Word), VBA, Power BI and SQL
• Infrastructure knowledge on Linux OS, Database, Network
• Scripting in Perl, Python, Ruby etc. is a plus
• Good understanding on ITIL or IT Production Processes
• Major incident management, coordination skill and project management skill
• Basic knowledge of trading related Front, Middle & Back Office activities 
• Excellent communication and organizational skills
• Being analytical, organized and collaborative
• Fluent English is mandatory 

Behavioral Skills

• Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs 
• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Simplification: I make things & ideas simple 
• Responsibility - Performance: I strive for high performance
• Commitment - Sustainability: I strive to develop my skills and knowledge

This is a fixed term 24 month Trainee contract with Societe Generale. You will form part of the team on a full time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Our Culture:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information. 

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Societe Generale is committed to offering an inclusive recruitment experience to all candidates.  If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.

Department Description

Global Business Service Unit (GBTO) IT provides and maintains IT solutions to support the business growth of GBIS. To strengthen our IT Production Governance, we are opening a Trainee position based in Hong Kong under the GBTO organization. The successful candidate will join the transversal IT Risk & Production Management (RCP) department as the IT Service Management Specialist, focusing on the steering of IT Production Processes. He/she will also have opportunities to manage Transversal IT Projects while be actively involved in Major Incident Management & Coordination of IT.

Assuming the role of IT Service Management Specialist in the Asia IT Control team, which is responsible for the Steering & Reporting of IT Production Governance for GBTO IT & Global Technology Services (GTS) organization in Asia region. The candidate will also be actively involved in Major Incident Management process of IT Asia.