TRAINEE: KYC Existing Client Management Case Lead

What we offer

Your life doesn’t revolve around your job. So, find the job that revolves around your life.

The trainee role is a full time 24-month contract with societe generale where you will have access to a diverse range of training materials to help you succeed covering various aspects of business including but not limited to technical skills leadership development communication skills client service and relationship management. To be eligible please ensure you have completed your qualification and will be available to work full time for the duration of the trainee contract.

Responsibilities

• Manage a client’s portfolio and act as the main point of contact for review and remediation
• Use strong communication skills verbal and written to review clients of the bank and ensure kyc files are consistently completed in line with policy and procedure and manage communication and updates between all key stakeholders
• Help the client and sales to understand sg’s kyc requirements and provide additional rationale as to why certain documents are being requested
• Escalate to business lines when documents cannot be collected and help resolve client escalations with the business
• Maintain a client centric approach in communication both verbal and written and engage with clients and business to understand kyc requirements and challenges in providing documents
• Take responsibility for proper management of kyc files and client records in the information systems
• Control and challenge the list of requirements and rationale and liaise with kyc teams if needed
• Monitor the case end to end and ensure completion
• Where the case is approved follow up until all additional approvals are completed
• Maintain a thorough understanding of processes policies and procedures as a case lead including document collection and coordination with clients business lines regional teams checker and compliance
• Continuously challenge the status quo and propose ideas for improvement and automation

• Relevant bachelor’s or graduate’s degree holder is preferred
• Client facing skills ability to speak to clients on a regular basis and provide accurate and efficient information
• Familiarity with local aml and kyc regulatory and compliance issues
• Analytical skills and the ability to work autonomously
• Ability to work under pressure and handle difficult conversations
• Ability to prioritize and work within tight and changeable timeframes
• Ability to challenge business lines where onboarding capacity cannot handle the current pipeline and identify high priority cases versus standard ones
• Ability to build and cultivate good working relationships with business lines and clients
• Good interpersonal and communication skills sense of service and flexibility are essential requirements
• English language skills are essential and justification is needed if a second language is required

Behavioral skills

• Please select 6 skills from the leadership model please select first a level of seniority in b11 then select a skill
• Client client focus i put long term relationship with our clients at the center of my actions whatever my position
• Client risk i strive to satisfy clients while taking into account risks for the company
• Team spirit open mindset i listen and share my views and my expertise in an open mode
• Innovation thinking out of the box creativity i propose new ideas and solutions
• Responsibility risk awareness i am constantly on the lookout for risks
• Commitment sustainability i strive to develop my skills and knowledge

Our Culture: 

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents 
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Societe Generale is committed to offering an inclusive recruitment experience to all candidates.  If you require any reasonable accommodations of assistance during the recruitment process, please do not hesitate to let our HR staff know.

Department Description

The Client Lifecycle Intelligence and Digital (‘CLD’) department is the cross-business client management division of Global Banking and Investor Solutions (‘GBIS’).  As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

(KYC) KYC due diligence for both on-boarding and periodic reviews

(RRD) Management of client reference & regulatory data

 (COO) Project management