Specialist Systems Engineer- Rapid Hire

Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG). Our role and purpose is to enable the strategic vision of Societe Generale Group. We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence and applying it to banking. SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management to Societe Generale’s business lines around the world.

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business Insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.  Whether you’re joining us for a period of months, years or your entire career, together we can have

a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with

charities. There are many ways to get involved.

• Responsible for handling Incident and Request Management.
• Participate in Change and Problem Management
• Monitor the infra proactively and fix it even before user's report it.
• Provide support for L1 engineers for incident investigation, diagnosis and resolution.
• Ensure resolution of most of the incidents and service requests.
• Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
• Provide required inputs to stakeholders involved in case of critical incidents like outages.

• Security updates/Application Deployement uisng SCCM 2012/2016 CB with Patch Testing and Patch Deployment experience by adhering to Change and Release management Processes.
• Raise change requests where required.
• Implement Standard and minor changes.
• Ensure ITIL compliance for all incidents and service calls
• Ensure KPI compliance for all incidents and service calls
• Adhere to documented notification and escalation process
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads
• Update daily reports and checklists as defined.
• Create and update documentation
• Daily health checks on the Citrix environment to ensure service availability
• Administration of XenApp 7.X and above
• Support Virtual Desktop Infrastructure hosted on XenDesktop & MCS technology
• Maintain Citrix XenApp, VDIs and other core Citrix Components 
• Administration of Ivanti User Workspace Manager. 
• Application installation, publication in CITRIX environnent
• Act on alerts received through Zabbix, SCOM,  Qlik, Citrix Director or other monitoring tools. 
• Basic Troubleshooting of Windows Server 2012 and 2016
• Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
• Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved