Responsibilities
ABOUT THE JOB:
The aim of Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBSU differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.
CLD (Client Lifecycle and Digital) is the global cross-business client management division of Global Business Service Unit (GBSU) for Societe Generale. CLD’s mission is to deliver a state-of-the art digital platform, targeting both our staffs and clients and covering pre-trade, execution, and post-trade activities, and to grow our client knowledge and deliver a seamless experience through the client lifecycle, whilst protecting the Bank.
Within CLD, the CLT (Client Lifecycle Transformation) department is an IT team and has primary responsibility for:
- Build, Maintain and Provide technical support to the core systems that are used by global CLD team, in particular the next generation of KYC tools
- Innovate and provide automated solutions to local and global CLD team
CLT achieves this while promoting a collaborative and innovative environment for its IT professionals.
What will be your DAY-TO-DAY?
As a member of the CLD/CLT team in charge of SG Digital tools (Case Management Tool, SG Workflow, SG Market), you will:
- Collaborate in defining and supporting business systems
- Understand user activities and propose tool configurations
- Train users, gather requirements, and validate developments
- Coordinate between IT teams, users, and stakeholders
- Deliver concise reports and adhere to company policies
Project Management and Coordination:
- Lead project cycles, onboard team members, and maintain momentum
- Facilitate consensus among stakeholders and manage risks effectively
- Adapt communication for diverse stakeholders, from operational teams to C-Level
Profile required
Skills and Qualifications:
Must Have:
- 5 to 10 years’ experience in similar context
- Strong analytical skills
- Experience in case management tool
- Previous experience in PEGA workflow tool
- Experience in client service / relationship activities
- Knowledge in developing modern web applications
- Knowledge of Excel
Competencies:
- Excellent verbal and written communication skills
- Ability to work in an international and distributed team environment
- Strong team player
- Critical thinking and problem-solving skills
- Ability to travel to Société Générale’s offices in America.
Languages: French, English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Why join us
OUR BENEFITS:
WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE
Competitive compensation & benefits offering, including but not limited to:
- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)
Business insight
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law. We strive to write our postings as inclusively as possible. If, however, one of the two genders is used alone in this display, it designates persons of all gender identities.