Application Support Analyst
Responsibilities
ABOUT THE JOB:
The aim of Global Banking Technology & Operations (GBTO) Canada is to deliver day-to-day services to Société Générale investment and corporate bank units and their clients to accelerate their transformation. GBTO differentiates itself from competitors with the pace of the agile transformation delivered, spreading the technology and data culture, shortening the decision-making process, and adopting a true industrial approach, leveraging on different teams either transversal or aligned to the different sub business units.
This is a central and dynamic position as you will provide technical and functional support for the applications that are used by trading and risk analysts based in New York. Great communication, social skills, and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining our applications.
technical stack
UNIX | SQL | PYTHON | JAVA | KIBANA | ELASTICSEARCH | AUTOSYS
What will be your DAY-TO-DAY?
You’ll be part of an IT feature team (Dev and Support) in front of a trading desk. You will work closely with the Dev team to provide the best services to our traders and help avoid or fix major incidents in production. When you open your laptop, you’ll do a morning check to make sure Production is stable before the financial markets open.
During the day you will maintain the user’s ticket backlog using Unity. You can also be contacted directly by users for live production incidents where you will need to use your problem-solving skills to troubleshoot the applications.
Be ready to learn the key Production Support practices and gain financial expertise from experienced professionals.
You will perform the evening check to ensure the Production is stable before Asian markets open.
What we do differently at Société Générale
In addition to your day-to-day, you will get the opportunity to step up and take your technology expertise to the next level by dedicating some time to automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.
Profile required
Skills and Qualifications:
Must Have:
- Minimum of 3 years of experience working as an application support analyst
- Bachelor's degree in computer science, engineering, or equivalent job experience
- Track record of delivering continual improvements & automations
Competencies:
- We've learned that when our support team understands the technology our products are built with, we provide better support.
- That's why we require our team members to demonstrate a basic level of coding ability.
- To qualify for the role, you must be able to write an SQL query and pass a basic coding game in whatever technology you are familiar with.
Languages: French and English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Due to US Federal Securities law applying to this position, candidates who will apply for this position will be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority (“FINRA”).
Why join us
OUR BENEFITS:
WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE
Competitive compensation & benefits offering, including but not limited to:
- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others.
Business insight
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.